Return & Refund Policy
We want you to love what you ordered. If you’re not fully satisfied, you may return your purchase within 30 days of the delivery date.
If you’re within the 30-day return window, you have three options:
Exchanges, Refunds & Replacements
1. Exchange your item for a different size or color
Exchanges are only available for the same style in a different size and/or color. We are not able to exchange an item for a different product. If you’d like a different product, we recommend returning your original item for a refund and placing a new order for the item you want.
2. Refund & store credit details
By default, approved returns are refunded as store credit.
If you’d prefer a refund to your original payment method, you must indicate this on the return form. A 15% restocking fee (covering inspection, warehousing, and processing) will apply to refunds issued to the original payment method.
Orders being exchanged, or items returned/exchanged due to a manufacturing defect, are not subject to this restocking fee. Where applicable, the fee will be deducted from the original order amount, and the remaining balance will be refunded.
Only the final price paid (after any discount) will be refunded. Discount codes and gift cards are non-transferable and non-refundable.
3. Replacement of a wrong or defective item
We’re so sorry if that happened! Please email us at contact@thegrainandbowl.com with the following:
- Your order number
- A description of the issue (e.g., wrong item / defective item)
- A photo or video of the item
How Long Does a Refund Take?
Refunds are typically processed within 10–14 business days of us receiving your return. All returns are inspected for authenticity and condition before being submitted to our accounting team for processing.
How to Return an Item
Email us at contact@thegrainandbowl.com with your order number and the reason for your return. We’ll send you the return address and any additional instructions.
Pack the item securely, ideally in its original packaging, and include your order number inside the package.
Ship the item to the return address provided.
For any questions, reach out anytime at contact@thegrainandbowl.com.
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account or card statement again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time (typically 3–5 business days) before a refund is reflected.
If you’ve done all of this and still have not received your refund, please contact us at contact@thegrainandbowl.com.
Return Shipping
Customers are responsible for their own shipping costs when returning an item, unless the return is due to our error (wrong or defective item) or a manufacturing defect. Original shipping charges are non-refundable.
If you receive store credit, it will match the amount you paid for the item. If you requested a refund to your original payment method, you will receive what you paid for the item, minus the restocking fee (if applicable).
For exchanges, please allow 1–3 weeks for your exchanged item to arrive, depending on your location.
Damaged or Lost Packages
We are not responsible for items damaged or lost in transit after they have been handed to the carrier. If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can assist you.
Important Note
For items valued over $75, we strongly recommend using a trackable shipping method or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item.
Questions about this policy? Contact us at contact@thegrainandbowl.com.
